We want you to feel confident when shopping with LCHEER Beauty. If something isn’t right with your order, please contact us and we’ll do our best to help.
You may request a return within 14 days of receiving your order.
To start a return, please contact us at contact@lcheerbeauty.com within 14 days of delivery. Once your return has been accepted, we will provide you with the return instructions.
After notifying us of your return, please send the item back within 14 days.
Items returned without first contacting us may not be accepted.
To be eligible for a return, items should be:
In their original condition
Unworn and unused beyond what is reasonably necessary to inspect the product
Returned with the original packaging and any included accessories or components
Accompanied by your order number or proof of purchase
For products supplied in sealed packaging for health or hygiene reasons, we may be unable to accept a return once the seal has been removed, where permitted by applicable law.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.
If your item arrives damaged, faulty, or you receive the wrong product, please contact us at contact@lcheerbeauty.com as soon as possible.
Please include your order number and, where possible, photographs showing the issue so that we can resolve it quickly.
Where an item is confirmed to be damaged, faulty or incorrectly supplied, we will arrange an appropriate replacement or refund and cover reasonable return postage where a return is required.
Items purchased using a discount code or during a promotional period are subject to the same return policy unless the product is specifically excluded from return for hygiene, personalised/custom-made, or other legally permitted reasons.
Promotional and discount codes cannot normally be combined unless otherwise stated. LCHEER Beauty reserves the right to amend or withdraw promotions at any time.
If you would like to exchange an eligible item, please contact contact@lcheerbeauty.com.
Exchanges are subject to product availability. In some circumstances, we may recommend returning the original item for a refund and placing a new order.
For change-of-mind returns, customers are responsible for the cost of returning the item unless otherwise stated.
If the product is faulty, damaged, or we have sent you the wrong item, LCHEER Beauty will cover reasonable return postage where a return is required.
We strongly recommend using a tracked shipping service when returning your order. LCHEER Beauty cannot be responsible for returned parcels that are lost before reaching us.
For international returns, please clearly identify the shipment as “RETURNED GOODS” where appropriate and complete any customs documentation accurately.
Customers are responsible for any return shipping costs, customs charges, duties, or other fees associated with a change-of-mind international return unless otherwise required by applicable law.
Please contact contact@lcheerbeauty.com before sending an international return so that we can provide the correct return instructions.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
We aim to process approved refunds promptly and, where applicable, within 14 days of receiving the returned goods. Where required by applicable law, eligible standard delivery charges will also be refunded.
Please note that after we issue a refund, your bank, card provider, or payment provider may require additional processing time before the funds appear in your account.
If we have confirmed that your refund has been issued but you have not yet received it, please first check with your bank, card provider, or payment provider, as processing times can vary.
If you still need assistance, contact us at:
Some LCHEER Beauty products may contain handmade or hand-finished elements. Because of this, very small variations in shape, positioning, texture, or finish may occur between individual pieces.
These minor variations are part of the nature of handmade products and are not normally considered defects. This does not affect your rights if a product is genuinely faulty or damaged.
If you have any questions about a return, exchange or refund, please contact:
We’re here to help and will work with you to resolve any issue as smoothly as possible.
Last updated: August 2026